FREQUENTLY ASKED QUESTIONS

MY SHALEM ACCOUNT

How do I create a Shalem account?

If you have ever joined our mailing list or registered/applied for a Shalem offering, then you already have a Shalem account linked to the email address you used. To create a password for your account, go to this page and enter the email address you used to sign up for our mailing list or to register for a program. Then click “Send Email” and follow the instructions in the email. If you are creating an account to access an online course or retreat day, it is especially important that you enter the same email address you used to register; contact info@shalem.org if you need help.

If you are new to Shalem, enter your email address on this page and click “Send Email.” Then follow the instructions in the email.

If you are having difficulty, see detailed instructions here.

I forgot my password.

To create a new password for your account, enter the email address associated with your account on this page; then click “Send Email” and follow the instructions in the email.


How do I change the email address or other contact information for my account?

First log into your account (if you’re having difficulty, see instructions here). Then go to your profile page at this link. The boxes on this page are fields that you can update. To update your primary email address, type your email address in the box that says “Email (where you would like to receive Shalem eNews).” Update any other fields you wish to. Then click the grey “Save” button above all the fields.


How do I see my payments or the programs I’m enrolled in?

On Desktop/Laptop: First log into your account (if you’re having difficulty, see instructions here). Then go to your profile page at this link. Beneath your name, email address, and date when you joined Shalem, you should see a menu bar with several options, including “History and eCourse links.” Click on that link. You will see the history of your payments, unpaid invoices, applications, registrations, and more.

On Mobile: First log into your account (if you’re having difficulty, see instructions here). Then go to your profile page at this link. Beneath your name, email address, and date when you joined Shalem, you should see a grey drop-down menu bar that says “Profile.” Click the drop-down arrow and choose the “History and eCourse links” option. You will see the history of your payments, unpaid invoices, applications, registrations, and more.

Note: Sometimes Shalem participants have more than one Shalem account if they accidentally registered for different events using different email addresses. If your profile history page doesn’t list your complete history, this might be what has happened. If you believe you might have more than one Shalem account, read here.


I have more than one Shalem account.

If you have more than one Shalem account, please email info@shalem.org to let us know, so that we can merge your duplicate accounts. Tell us the email addresses associated with the accounts, and which email address you would like to keep as the primary email address for logging into your account.

TECHNICAL DIFFICULTY

How do I access my Online Course or Retreat Day?

Instructions for viewing your course content will be on your receipt. If you’re having difficulty, please read the questions below:

  • Is the course material available at this time? We often open registration before the actual course or retreat day begins. The webpage for that course should tell you which dates the material will be accessible.
  • Do you have the special link to access course material? The link to access course material will be on the receipt sent to the email address used to register for the course. You should receive two receipts: one from Stripe and one from Shalem. It is the receipt from Shalem that will have the link. If you don’t see if, check your spam folder.
  • Are you logged into a Shalem account? You must be logged into a Shalem account in order to access your course content. The email address used for that account must match the email address you used to register for the course. Click here to learn how to create a Shalem account.
  • Does the Shalem account you’re signed into have the same primary email address you used to purchase the online course or retreat day? If you have a duplicate Shalem account with a different email address, it cannot be used to access your course. Email info@shalem.org for help if you have more than one Shalem account and cannot access your online course.
  • Did you clear your browser history? Sometimes clearing your browser history can help.
  • Still having difficulty? We’re sorry you’re having trouble. Please email info@shalem.org for help.


I’m trying to make an online payment, but the page won’t load.

We’re sorry you’re having difficulty. Sometimes clearing your browser history can help with loading times. Or if your internet connectivity is weak, relocating to an area with a stronger signal can help. If you’re still having trouble, you can reach out to the registrar of the program (listed on the program’s webpage) or contact the finance department for help at accounting@shalem.org.


I signed up for the Shalem Mailing List, but I’m not getting emails.

Sometimes our email platform, Mailchimp, believes that an email address no longer works and stops sending emails to that address. Re-subscribing to our mailing list at this link usually fixes the problem. If you’re still having trouble, email michelle@shalem.org.

SHALEM PROGRAMS

I’m drawn to Shalem, but I don’t know which program is right for me.

Welcome to Shalem!

  • Life and Leadership
  • Info Calls, Taste and See Days, and Free Retreat Days.
  • Testimonials.


I’m interested in a particular Shalem program, but the cost is beyond my financial means.

We want our programs to be accessible to everyone who feels a calling. Thanks to our generous donors, we are able to offer need-based tuition assistance for many of our long-term programs. Many of the long-term programs also have Early Bird deadlines which offer a lower cost. Some of our short-term programs offer different price tiers for different budgets. If you are deeply interested in a program and don’t see any of these options available, you can reach out to the registrar of that program to see if there are any opportunities.

SPIRITUAL DIRECTION

How can I find a Spiritual Director in my area?


How can I be listed as a Spiritual Director on the Shalem website?


How can I become a Spiritual Director?

PAYMENT PLANS (For Long-term Programs or Pilgrimages)

How do I view my payment plan?


How do I make a payment?


I received tuition assistance, but it isn’t showing up.


When are the due dates for my payments?

OTHER QUESTIONS

What is Contemplative Spirituality?


How can I stay in touch with the Shalem community?

STILL HAVE QUESTIONS?

If you still need help, contact the Help Desk at info@shalem.org.

Mission

Our mission is to nurture contemplative living and leadership.

Vision

Grounded in our understanding of God’s desire for peace, wholeness and well-being, we envision a world transformed by contemplative living and leadership in which all people honor one another and creation, recognize their unity and interconnectedness, and courageously seek to live out of this reality.

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